Frequently Asked Questions
Everything you need to know about your Arbiter Studio gear.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically ranging from 7-14 business days.
Do Arbiter Studio products come with a warranty?
Yes, all our electronic peripherals include a 1-year limited warranty covering manufacturing defects and hardware failures under normal use conditions.
What is your return policy for open-box items?
We offer a 30-day return window. If the product has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
How do I update the firmware on my device?
You can download the latest firmware updates directly from our 'Downloads' page. Simply connect your device via USB and run the executable file to ensure peak performance.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I cancel or modify my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed.